At Difference Group, we are passionate about making a difference. Whether you are a potential client, partner, or team member, we invite you to join us on our journey to create innovative solutions and drive positive change.
Thank you for visiting us, Together, we can make a difference.
Labour costs too high? Can't get food orders within budget? Struggling to optimise your space? The Difference uses strategies developed over many years to get you on track.
Don't have time to train your team? Too busy to notice what your team is missing? Have a client that wants more from the customer facing staff? The Difference has the answers!
No set operations plan? Which queue system to use? Need some guidance on how to lower the number of customer complaints? Require quick wins? Come to The Difference!
Can't keep up with the latest food trends? Sick of boring old chicken supreme and vegetables? Want to take inspiration from the high street? Our Executive Chef has got your back.
Have you read the latest version? Are you up to date with food legislation? Not quite reached guru status on Health and Safety? The Difference will show you the way to work safely and with 100% compliance.
The Difference brings years of experience, bags of passion and bounds of knowledge to your business. We love what we do and want to help your business. Drop us a line today!
We offer a broad range of activities and services with a clear and concise process.
We provide information, make a diagnosis, offer recommendations and implement solutions.
Permanently improve your venues effectiveness. A real emphasis of process.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
The Difference has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.
This policy does not form part of any employee’s contract of employment and we may amend it at any time.
Responsibility for the policy
The Difference has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.
The Difference has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.
Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains.
You are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries are encouraged and should be addressed to the Managing Director.
You are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business or supply chains of any supplier tier at the earliest possible stage.
If you believe or suspect a breach of this policy has occurred or that it may occur, you must notify your line manager or company Director OR report it in accordance with our Whistleblowing Policy as soon as possible.
You should note that where appropriate, and with the welfare and safety of local workers as a priority, we will give support and guidance to our suppliers to help them address coercive, abusive and exploitative work practices in their own business and supply chains.
If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chains constitutes any of the various forms of modern slavery, raise it with your line manager or company Director.
We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains.
Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern.
If you believe that you have suffered any such treatment, you should inform your line manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure, which can be found in the current employee handbook.
Communication & awareness of this policy
Training on this policy, and on the risk our business faces from modern slavery in its supply chains, forms part of the induction process for all individuals who work for us, and updates will be provided using established methods of communication between the business and you.
Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.
Bryan Telfer, Managing Director of The Difference Hospitality Group said: “After a competitive tender process, we are thrilled that Bury FC have chosen us, The Difference Hospitality Group, to deliver a fresh, exciting experience to fans at Gigg Lane. As sports fans ourselves, we understand what it takes to enhance the fan experience and are committed to providing consistent, top-notch service at every game.”